Coronovirus - advice and information for Visit Belfast partners
Visit Belfast is closely monitoring the evolving situation regarding the coronavirus (COVID-19) outbreak. We are aware this is a global issue affecting travel and tourism on an international scale and we are working closely with our partners Tourism Northern Ireland, Belfast City Council, Tourism Ireland, the Northern Ireland Tourism Alliance and industry bodies to provide the best advice and support as we can.
We will be continuing to support our tourism partners as much as we can and are currently developing plans for the short-term, and crucially, once the immediate health crisis is over. To this end, and with immediate effect, we are waiving the renewal fees for existing Associate, Club, Star, and Elite partnerships until 31 March 2021, while continuing to provide marketing support to your businesses during these challenging times.
We are aware that circumstances are continually evolving, but we would ask that you keep us updated on any changes to your planned activity (e.g. event cancellations, changes to opening hours or pricing etc) by emailing email@example.com.
In line with government legislation the Welcome Centre and Airport Visitor Information Kiosks are closed until further notice. We will continue to provide essential information services online via our website, email (firstname.lastname@example.org) or telephone +44 (0)28 9024 6609.
For updates on the outbreak, we recommend checking the following websites regularly:
Advice for tourism businesses
Tourism NI has a regularly updated webpage with lots of information for the tourism industry, including:
- Frequently Asked Questions for tourism businesses to use when dealing with visitors’ concerns.
- Advice on booking terms and conditions and what to do if visitors wish to amend their bookings.
- An updated FAQ for visitors coming to Northern Ireland.
- A dedicated hotline and online enquiry service is now providing advice to tourism businesses. Call 028 9592 5313, Monday to Sunday 9am-5pm. Outside of these hours please submit an online query via the 'contact us' form on tourismni.com.
- The Northern Ireland Hotels Federation has advice and updates for accommodation providers.
- Hospitality Ulster has issued guidance for hospitality businesses on its regularly updated webpage, and as set up a hotline in partnership with legal specialists MTB Solicitors to provide advice on legal maters.
- Belfast Chamber is gathering information and advice for businesses on its website.
Inbound Travel to Belfast
There are currently no travel restrictions in place for visitors coming to the UK/Northern Ireland. However, specific procedures are in place for visitors from affected regions, with further information on the official UK government website.